Hours: Available 24 hours a day, 365 days a year
Mobile Crisis Outreach Program
Mobile Crisis Outreach is a 24/7 program that covers Johnson and Iowa Counties. We dispatch mental health counselors to homes, schools, ER’s or public places where a mental health crisis is occurring. Response time is within sixty minutes of dispatch.
The goals of Mobile Crisis Outreach are to:
- stabilize the crisis
- assess the need for referrals to other community services
- reduce unnecessary hospitalizations and arrests
- Crisis beds (1-5 day stay) are available for people having a mental health crisis but do not need psychiatric hospitalization.
Staff at the crisis stabilization beds can assist people with transportation to medical appointments during their stay and provide linkages to needed community resources.
Who Can Call the Mobile Crisis Outreach Program?
Anyone who is experiencing or is concerned about someone experiencing a mental health crisis can call. Call (855) 800-1239 and ask to have mobile crisis dispatched.
When Should I Use the Mobile Crisis Outreach Program?
When the person in crisis:
- is having suicidal ideations
- is unsure whether psychiatric hospitalization is necessary
- needs crisis de-escalation, emotional support or referral to community resources
- needs a safe place to stay for a few days to relax and de-stress from the crisis
When is the Mobile Crisis Outreach Program Not Appropriate?
- When the situation needs immediate response such as a medical emergency or a current threat of violence.
- When the person in crisis does not agree to talk with mobile crisis counselors
What Can I Expect When I Call the Mobile Crisis Outreach Program?
A phone counselor will talk with you about the crisis situation you or the person in crisis and make sure that it is safe for the counselors to go to your location. It may take up to 60 minutes for the counselors to arrive. In some cases it may take a little longer if the counselors are on another call, or if the distance to the location is further away. You will be notified if the counselors will take longer than 60 minutes.
What Can I Expect Once the Counselors Arrive?
The counselors will talk with you about the situation and ask some questions about your mental health history. After the counselors have a good understanding of what you are experiencing, they will work with you to develop a safety plan and provide connect you to community resources. The Crisis Center will schedule a follow-up call the next day. If the counselors believe after talking with you, that you are going to hurt yourself or someone else, they may contact first responders to assure your safety.
Do I Have to Speak to the Counselors if Someone Else Calls on my Behalf?
The mobile crisis outreach program is a voluntary program. The counselors may still come to speak further with the person that made the call, but you have the right to refuse to speak with the counselors.
How can I Contact Someone to Get More Information or Provide Feedback About the Service?
You can contact our Interim Director of Crisis Intervention Services, Rochelle Honey-Arcement, at (319) 351-2726 ext. 132 or firstname.lastname@example.org