Last fall, we learned that the National Suicide Prevention Lifeline is only able to respond to 9 percent of incoming chats. This means that, nationally, 91 percent of people experiencing a mental health crisis receive no response. We cannot accept this. We have to ensure Iowans are receiving the help they need. In response, we began doing outreach to schools and organizations across the state, letting them know The Crisis Center is here for ALL Iowans.
To respond to an increased volume of chats, we developed an online training for new volunteers. This allows us to recruit and train crisis chat volunteers from every corner of the state. A small training class of about 10 volunteers has started the trial version of the online training.